Shipping policy
Thank you for choosing WILDCALL.
Each piece is carefully prepared and inspected before it begins its journey to you.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Shipping Times
Estimated delivery times are as follows:
- United States: 7–12 business days
- Canada: 7–15 business days
- Europe: 7–15 business days
- Australia & New Zealand: 7–15 business days
- Asia: 5–10 business days
- Other International Destinations: 10–20 business days
Please note that delivery times are estimates and may vary depending on customs clearance, local postal services, weather conditions, or other unforeseen circumstances.
International Shipping
We proudly ship worldwide.
International orders may be subject to customs duties, import taxes, or other local fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee.
Order Tracking
Once your order has been dispatched, a tracking number will be sent to your email. Tracking updates may take 24–72 hours to become available after shipment.
Shipping Address
Please ensure your shipping address is accurate before placing your order. WILDCALL is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost in transit, please contact us at: yujiezeng0502@gmail.com
We will gladly assist you in working with the shipping carrier to resolve the issue as quickly as possible.
Every WILDCALL piece is thoughtfully packaged with care, inspired by the quiet beauty of nature and the timeless spirit of agarwood.